Customer Support
We're here to make things easy.
Common queries answered
Frequently asked Questions
Currently, Cable Chick is our exclusive stockist, but as more retailers adopt our brand this list will expand.
For goods purchased directly from Avencore, all non-warranty returns incur a 15% restocking fee and must be complete with all parts and packaging. Shipping fees are non-refundable once goods have despatched.
All of our products include a replacement warranty for a period up to five years from the invoice date on defects and workmanship.
You can read more about our coverage on the Support page.
If you have an issue with your purchase or warranty, please contact the retailer who sold it. For technical support, please fill in the enquiry form on the right.
Avencore only ships to Australian states and territories.
