– Updated November 2020
Who we are
Avencore is a registered trademark of VIDORRA PTY LTD. ABN: 72 155 091 151
This following document sets forth the Privacy Policy for the Avencore website, https://www.avencore.com.au.
Avencore is committed to providing you with the best possible customer service experience. Avencore is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
What personal data we collect and why we collect it
For each visitor to reach the site, we collect the following non-personally identifiable information, including but not limited to: browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accounts and Ordering
When registering an account or making a purchase, we must collect your name, business name, postal address, billing address, email address, payment details and other information so that we can provide our services to you and maintain sales records as required by law.
Contact forms
When filling in contact or support request forms, you may be asked to enter your name, email address, or other details so that we can provide our services to you.
Cookies
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login and session information. Login cookies last for two days, and session cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish a comment or review, an additional cookie will be saved in your browser. This cookie expires after 1 year.
Embedded content from other websites
Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use third-party analytics tools from Google. This service may transmit user data to Google servers located outside of Australia. We use data captured by these analytics tools to review our website traffic and usage statistics.
By using this website, you consent to the processing of data about you by analytics tool providers in the manner described in Google’s Privacy Policy and for the purposes set out above.
You can opt out of Google Analytics if you disable or refuse our cookies, disable JavaScript, or use the opt-out service provided by Google.
Who we share your data with
We may hire third-parties to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Avencore takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
How long we retain your data
If you leave a comment or review, the content and its metadata are retained indefinitely and become the property of Avencore.
For users that register on our website, your data is kept indefinitely.
What rights you have over your data
Registered users can see, edit, or delete their personal information at any time. Website administrators can also see and edit that information. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments and/or reviews may be checked through an automated spam detection service.
Data Security
We take active steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. Our employees are also bound by additional policies which limit their access to your personal data.
To help us prevent unwanted or criminal access of your personal information, we recommend users ensure they choose a strong and unique password when registering on our website, and change it regularly.
Privacy Feedback
Avencore welcomes your feedback regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours.
Post: Attn: Privacy Policy,
Avencore,
PO Box 1118, Capalaba QLD 4157
E-mail: sales@avencore.com.au
